Case Study

Thermbond App

Our long-standing client Thermbond Refractory Solutions, needed a more efficient way to manage their product spec sheets in one location. Specifically, they were looking for a singular management solution capable of updating data across their website, application, and print documents. We developed a solution for them and solved a few other issues along the way.

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When they approached us, their system to edit product data was dated and involved three separate, but duplicative time-consuming efforts —each edit had to be made on their internal system, on a PDF document, and on the website. Because they didn’t have a streamlined process, time and energy were being wasted and productivity was not optimal. 

After identifying their key issues and strategizing a solution to solve their problems with one simple answer —we developed an app for them.

Key Issues:

  • Management of products & information not centralized
  • An inefficient process to update product information
  • No simple way to communicate with customers

The solutions we developed within the app are mutually beneficial—to the customer and the administrative team at Thermbond.

 

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Customer Solutions

  • Readily available product information & technical data
  • Instant-search feature to quickly locate specific product information
  • Information is accessible & viewable on mobile devices and tablets
  • A “favorite” feature allows users to reference product sheets quickly & easily
  • Customers can track their active orders & access their order history
  • Receive real-time updates on the status of their orders
  • Easily view upcoming workshops, events & promotions

Key User Features

  • Order tracking
  • Order notifications
  • Product catalog
  • Language & unit conversion in real-time
  • Easily accessible installation guides
  • Notifications about upcoming events & workshops
  • Access to company news

Admin Solutions

  • The team can update all information within the app on a single system, including order status, product data, customer information, events, promotions & more
  • Quick & easy updates with no overlap in efforts
  • Information is instantly visible to customers upon publication
  • A streamlined view allows them to locate specific products easily to update
  • Sync product notifications
  • Update the status of active orders & shipments & customize notifications as needed
  • One easily managed location for customer communication
  • Automatically notify customers about events & promotions

Put your entire business in your customer's pocket.