When they approached us, their system to edit product data was dated and involved three separate, but duplicative time-consuming efforts —each edit had to be made on their internal system, on a PDF document, and on the website. Because they didn’t have a streamlined process, time and energy were being wasted and productivity was not optimal.
After identifying their key issues and strategizing a solution to solve their problems with one simple answer —we developed an app for them.
Key Issues:
- Management of products & information not centralized
- An inefficient process to update product information
- No simple way to communicate with customers
The solutions we developed within the app are mutually beneficial—to the customer and the administrative team at Thermbond.
Customer Solutions
- Readily available product information & technical data
- Instant-search feature to quickly locate specific product information
- Information is accessible & viewable on mobile devices and tablets
- A “favorite” feature allows users to reference product sheets quickly & easily
- Customers can track their active orders & access their order history
- Receive real-time updates on the status of their orders
- Easily view upcoming workshops, events & promotions
Key User Features
- Order tracking
- Order notifications
- Product catalog
- Language & unit conversion in real-time
- Easily accessible installation guides
- Notifications about upcoming events & workshops
- Access to company news
Admin Solutions
- The team can update all information within the app on a single system, including order status, product data, customer information, events, promotions & more
- Quick & easy updates with no overlap in efforts
- Information is instantly visible to customers upon publication
- A streamlined view allows them to locate specific products easily to update
- Sync product notifications
- Update the status of active orders & shipments & customize notifications as needed
- One easily managed location for customer communication
- Automatically notify customers about events & promotions